I also tested the software mapping in notepad as they suggested & all worked OK. I was presuming that any changes made in the software would reflect in the in-game button mapping and vice-versa (ie that any mapping done from within WoW would display in the software interface). Steelseries replied to my ticket - disabling the “Enable in-game mode” option did the trick – I didn’t realise that the “Enable in-game mode” is mutually exclusive of the Steelseries software. I have an open ticket with Steelseries at the moment - 7 days ago & am still waiting for a reply to reolve this issue. I can modify other setting tho - eg the pulsing light & tracking speed. Released: ) & it has rectified the character retreival issue woth WoW Armory, however the buttons to remap remain inactive so I cannot remap any buttons (in the help file they show as red, whereas mine show grey).
I have downloaded & installed the latest (Version: 1.08. I have had the same problem with my new mouse - I can map the buttons fine inside WoW, but the steelseries software outside the game does not work correctly. The first mouse is a paperweight now due to the static discharge issue, and I'm still fiddling with the second one regarding the USB recognition issue. My guess is that this has something to do with the gold plating on the Cataclysm mouse's USB connector. I have to unplug and then replug them in the USB port to get them to be recognized. Second, both mice I've had don't want to be recognized at boot up. Thank God the mouse ate the charge and it didn't reach my MOBO. Last week, I walked to my computer across carpet, reached for this mouse, and static electricity discharged from my finger to the mouse, killing it.
First, it is highly (as in HIGHLY) susceptible to static discharge. There are some issues with this mouse (I'm on my second one). Remember, that you have to click the "Apply" button to save your changes, but the software should warn you that you haven't done that if you try to exit the program before doing so. If those work and yours don't you have isolated part of the issue. the mouse ships with default key bindings that you should check first. Not sure why your key bindings won't work but.
A driver update was released 27 DEC 10 that should fix the WoW character profile issue, which was caused when Blizzard changed the web address of the armory.